Recent Posts

What Is a Flood Cut and Why Is It Important?

9/10/2019 (Permalink)

Flood cuts performed in a living room Flood cut in a Black Mountain, NC home

If your home has experienced some flooding, it has probably sustained damage that has the potential for further harm if the moisture is not cleaned up thoroughly within the first 48 hours. If the water damage makes it through your walls and drywall, you may want to utilize the expertise of a flood remediation company to do a flood cut so you don’t have bigger mold problems in the future.

Flood Cut or Not?

A flood cut is a cut in the drywall 12 to 18 inches above where the water damage stops. This is not always necessary, and the professionals do try to save your wall and do as little structural work as possible while still keeping your home and its occupants safe. The main factors that make a flood cut necessary include:

  • The walls are filled with insulation
  • The flooding was caused by a sewage backup
  • The floodwaters contain bacteria or harmful pathogens
  • Clean floodwaters were left too long and became contaminated

As a general rule, when a wall is insulated, it will likely require a tear out because the insulation is like a sponge. Any sort of in-wall drying strategies will not work sufficiently or quickly enough. For walls that are not insulated, such as basement walls that are known to have the most flooding issues, a flood remediation company can use equipment to fully dry the walls and studs from the inside.
As a side note, if your home does need a flood cut, this is a good time to add additional electrical outlets. You may also want to install other types of cables in the wall at the same time.

Maintain Your Home

Consult with a professional in Black Mountain,NC, to know for sure whether your home needs a flood cut to maintain structural integrity and keep the house and contents safe from contamination. Give yourself peace of mind with a timely, thorough cleaning and avoid mold growth altogether.

Making a Water Damage Claim? Read This First.

8/30/2019 (Permalink)

Bursting pipes can easily result in expensive damage.

Tips on Making A Water Damage Claim

There’s never a good time for water damage to strike in Fairview,NC. You must deal with a wide range of problems: bursting pipes, discolored walls, ruined furniture and more. It’s the second most frequent type of home insurance claim, but there are often complex details impacting whether or not a claim is paid. Before you contact your insurer with a claim, you should review some helpful tips.

1. Understand Your Homeowner’s Policy

Claims for damage resulting from water can be tricky. Whether they’re paid or denied often depends on the nature of the incident and the policy’s provisions. For instance, a policy may not cover the cost to fix a broken pipe but could reimburse you for resulting damage from bursting pipes. Also, your coverage may not include reimbursing you for gradual damage that happens due to problems that have slowly developed over time. Read through your policy carefully and make sure you understand its coverages and exclusions.

2. Keep Up With Regular Maintenance

Seasonal maintenance is one important key to catching and fixing problems before they get worse. Perform a thorough check each fall and spring, focusing on critical areas. Pay attention to areas through which water can leak: window panes, thresholds, door seals, exterior walls, insulation, gutters, drains and even your roof. Your plumbing is especially important since bursting pipes can easily result in expensive damage.

3. Keep Complete Records

Comprehensive documentation is your friend when it comes to home insurance claims. Your files should include records of repairs and maintenance services you’ve paid for over the years. Detailed invoices from the contractors you’ve hired are especially beneficial. If you have records from prior insurance claims, hold onto those as well.

When making a claim, both knowing your coverage and doing your due diligence are critical. Working with a water damage restoration company is also vital to getting your home and life back on track. For best results, choose a responsive and trustworthy professional that’s Faster to any size disaster.

The Process or Fixing a Leaky Roof

8/23/2019 (Permalink)

Leaking roof in Biltmore, NC

A roof leak in Biltmore, NC, might at first blush seem like a catastrophe. After all, having water coming into your place of business puts a sickening feeling into your stomach. A number of questions arise. Who do I call? How much disruption will this cause? How much will this cost? The first thing is to connect with the water damage professionals in your area. Look for a company that has an attitude of we are Here to Help. Once you have connected with a company you like, it's easy to learn more about its services. By having a trusted company for remediation services, you can rest a little easier when a challenging situation occurs.

The Steps To Fix a Damaged Roof

With a roof leak, it's crucial to stop the water from entering the building. A roofing professional can inspect the roof to look for missing shingles, cracks in the roof surface and worn out flashing systems. The following steps will then need to be taken:

  • The damaged areas of the roof will need to be removed
  • The affected areas will need to be dried out
  • The roof will need to be restored

Any collateral storm damage to the building will have to be addressed once the roof is fixed. In most cases, the interior ceilings will have water damage. If the damage is severe, the ceilings may have to be restored. Another important issue is the presence of high levels of humidity in the building. If this excess moisture remains then other problems such as abnormal wear and tear and black mold can develop. Therefore, the moisture should be removed professionally thorough fans, ventilation systems and other methods.
The problem of a roof leak is not completely fixed until the leak is stopped and any damage to the interior of the building is addressed. Then your company can go back to what it does best in a safe and clean environment.

4 Factors to Consider Before Buying Commercial Insurance

8/16/2019 (Permalink)

Having commercial insurance is only the first step towards protecting your business

Key Elements to Consider When Buying Commercial Insurance

A reliable insurance policy can save your Swannanoa, NC, business if a fire ever causes damage to it. Before you invest in insurance, however, it’s crucial to ensure that you know exactly what to expect from your policy. Here are some of the key elements that you should consider when you make the decision to buy commercial insurance.

1. Location of Your Business

The area in which your business is located is a big determining factor in how much your insurance will cost. In many cases, the size of the city or town is directly related to its level of fire protection. Buildings in bigger towns and cities tend to have better fire protection and therefore require business owners to pay less for insurance. Smaller areas may lead to higher insurance costs due to poorer protection.

2. Safety

The cost of insurance is also determined by the building’s level of safety. A high number of hazards in a building usually translates to higher insurance costs. These higher rates are primarily due to the overall fire rating of the business. A low rating indicates inadequate protection, which means business owners will be charged more for commercial insurance.

3. Structure

The structure of a commercial building also plays a significant role in its fire rating. The way in which the building was constructed determines how vulnerable it is to a fire and the resulting damage. Relevant aspects of a building’s structure include:

  • Materials (combustible vs. fire-resistant)
  • Recent additions/remodeling
  • Interior elements (e.g. wood floors)

The aspects of a building’s structure contribute to its overall safety and are therefore considered by insurance companies.

4. Availability of Fire Equipment

Making all of the fire equipment in your business easily accessible is crucial to the safety of your building and employees. Be sure that your fire alarms, fire extinguishers and sprinklers are up-to-date and functioning properly. It’s also vital to have an emergency plan in place that everyone in your business is familiar with.
Having commercial insurance is only the first step towards protecting your business. If you’re facing any kind of fire damage, don’t hesitate to call an emergency restoration company for help.

Why You Should Not Clean Mold With Bleach

7/25/2019 (Permalink)

Do not clean mold with bleach

Why You Should Not Clean Mold With Bleach

Mold can grow in a commercial building when there is a leak in the plumbing system. Air ducts and other parts of the HVAC system can also be breeding grounds for mold. Without proper cleanup mold can spread quickly, especially in damp environments.
Fungus cleanup is a complex process that typically requires the help of mold remediation specialists. This is especially true if the mold covers an area larger than 10 square feet. However, there are some steps you can take to mitigate the damage before the experts arrive:

  • Dry wet items
  • Fix any leaks
  • Turn off the HVAC unit if you suspect it has been contaminated
  • Clean moldy surfaces

You can use a variety of materials to clean mold, such as detergent, ammonia or vinegar. One liquid that you shouldn't use, however, is bleach.

Making the Problem Worse

You should avoid use bleach during fungus cleanup because bleaching mold does not actually destroy mold. This liquid cleaner is actually only designed for non-porous surfaces. It does not go deep into drywall or wood to kill the source of the issue. Mold, in particular, can grow roots deep within porous materials. Bleaching mold does not eliminate these roots, so the mold will continue to grow back.

Less Effective

Another reason to avoid bleaching mold is that the chlorine in the cleaner evaporates over time, making the product less effective. Even if your bottle has just been sitting in your cabinet for months, it may not work as well. You thus may not even be able to clean all of the surface mold.
Fungus cleanup should help limit the spread of the mold spores and reduce the odor. However, you need to make sure the infestation is completely contained before you allow employees or customers to return to your Weaverville, NC, property. Mold remediation professionals can quickly fix the problem and get your business back up and running.

How To Clean Your Grill in 6 Easy Steps

7/22/2019 (Permalink)

Grill cleaning in Asheville, NC.

You are the grill master of your neighborhood in Asheville, NC. You make the best hamburgers, hot dogs and veggie burgers on the block. But, are you the best at grill cleaning? Many people do not consider the aftermath left on the grill after the barbeque ends.

6 Steps to Clean Your Grill.

Follow the six steps below to keep your grill at peak performance all season long:

  1. Turn the grill off. For a gas grill, ensure that all knobs are turned off and the propane tank is disconnected. 
  1. Disassemble the parts. Take the plates and grates off of the grill. Wear gloves to keep your hands clean and protect yourself from any remaining heat. 
  1. Soak and scrub. Soak the parts from the previous step in a mixture of dish soap and hot water. Scrub the inside walls and the underside of the grill hood. After scrubbing, use a wet paper towel to wipe the areas down. Scrub the grates and rinse with clean water. 
  1. Take care of the drip pan. Empty, soak and scrub the drip pan. Rinse with fresh water when clean. 
  1. Reassemble the grill. After the grill cleaning, return the removed parts back to the grill. This includes the drip pan, plates and grates. Reattach the propane tank on a gas grill. 
  1. Clean the outside. Use soapy water or stainless-steel cleaning wipes to quickly wipe down the exterior of the grill. For grills with a cabinet, wipe down the inside of that as well. 

When you master the art of grill cleaning in Asheville, NC your food tastes better and your home is safer. With consistent grill maintenance, the risk of a grease fire is significantly reduced. If a fire spreads from the grill and threatens the safety of your home immediately vacate the area and call 911. If the unthinkable happens and the blaze damages your house, contact a fire restoration specialist and your homeowner’s insurance agent as soon as possible.

Why Choose SERVPRO of Asheville East?

7/22/2019 (Permalink)

Choose SERVPRO of Asheville East for Storm Damage Restoration.

3 Reasons Why You Choose SERVPRO.

1. We're Faster to Any Size Disaster

When a storm hits your Asheville home or business, you need help immediately. Our quick response will help prevent secondary damage and help reduce restoration costs.

Learn More

2. We're Highly Trained Storm Damage Specialists

As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

Learn More

3. We Have the Resources to Handle Storms and Disasters

We can scale our resources to handle any size storm or disaster. We can access resources from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams strategically located throughout the country.

Content Cleaning for Smoke-Damaged Items

7/18/2019 (Permalink)

Residential fire in Royal Pines, NC

Content Cleaning for Smoke-Damaged Items

If your family has experienced a house fire in Royal Pines,NC, the cleanup phase is another important aspect in the recovery phase. “Content cleaning” is the name of the process you or a professional restoration company goes through to salvage your belongings and restore them back to what they were before the fire damage occurred.
If you do choose to use the services of a professional restoration company, they will:

  • Come into your home and determine which of your items can be saved.
  • Document both salvageable and non-salvageable belongings.
  • Box items up.
  • Determine which cleaning method is the safest for each item.

After the cleaning process, they will provide climate-controlled content storage until you’re ready to move everything back into your home.

Clean Smoke-Damaged Clothes

When smoke has penetrated your clothing, a simple wash and dry in your home machines will often not take away the smoke smell. First, you will want to shake off any visible debris or vacuum each item, and then use dry-cleaning as your main method for clothes that have not suffered any fire damage. Make sure to choose a dry-cleaning company that has experience dealing with fires and smoke to ensure your clothing will be cleaned in the best way possible.

Clean Other Household Items

For items that cannot use the dry-cleaning method, such as the hard, non-porous items in your home, these can be cleaned using ultrasonic equipment. Generally, non-porous items are easier to clean, and the ultrasonic method is the best way to remove soot and smoke odors from belongings such as jewelry and valuable antiques or important family heirlooms.

Your Home Restored

Experiencing a residential fire can be incredibly devastating. But with the restoration options available today, many of your household items and clothing can be recovered nearly to their original state. From dry-cleaning, ultrasonic, deodorization, sanitation, refinishing, and more, as long as you do your research regarding the companies that will be helping you, your life will be put back together as smoothly as possible.

What To Do and Not Do During Flooding

7/10/2019 (Permalink)

Flooded home in Montreat, NC

What To Do and Not Do During Flooding

During major flooding, the wrong steps can lead to serious consequences. Sometimes homeowners opt to stay in their homes while storms such as Hurricane Harvey rage, but the rising flood water, powerful winds, and electrical damages all pose significant dangers. There are some things you can and should do, including

Contacting your insurance agent

Working with the Federal Emergency Management Agency to get loans
Securing the services of a flood remediation and repair company

Until you've received an okay from the proper authorities, it's best to wait out the storm in a hotel, with family, or in another approved shelter.

Stay Out of the Water

There are several things you should not do in the meantime, for the protection of your family and your flooded home. One of the most important things you should not do is enter the water. Standing water could be electrically charged by underground power lines or downed lines. In addition to electrocution, contamination is a very real risk. The flood water could carry feces, harmful chemicals, and organic toxins.

Wait for a Safe Return to Your Home

Don't head into your home too early. It's understandable that you're anxious to return home, get repairs underway, and start buying new furnishings. However, water damage remediation professionals must have time to completely repair the home and address the possibility of mold growth before you move back in. These efforts may take weeks to ensure your family's safety.

Focus on Basic Care and Communication

Don't neglect the basics. Clean water may be in short supply. Gasoline prices are sure to rise. Phone lines are tied up. Instead of wading into your flooded home for DIY repairs, turn your focus to keeping your family safe and healthy. This means staying where clean water is abundant and conserve your gasoline. Find a place to keep your cellphone charged, so you can remain in communication with your family.
When torrential rain and winds fill your Montreat,NC, home with flood water, make sure you know how to keep your family safe. Recognize the appropriate steps to take and avoid unnecessary risks.

3 Strategies To Minimize Commercial Fire Damage

6/27/2019 (Permalink)

Maintain fire sprinkler system

3 Strategies To Minimize Commercial Fire Damage

Every businesses in Black Mountain,NC, should develop disaster preparation plans that incorporate a variety of situations, including a potentially serious inferno. Because of the unpredictable and destructive nature of this peril, adequate fire preparation is essential to safeguarding your building's structural integrity and minimizing financial losses. Employing three key strategies can help you avert an extensive fire damage restoration project.

1. Maintain Fire Sprinkler System

Your building’s fire sprinkler system is a vital safety feature. However, corrosion, damaged pipes, improper calibration and inadequate water pressure may impede its ability to function properly. To minimize the risk of a serious malfunction, complete an annual inspection.
Keeping sprinkler heads clean and clear of potential obstructions are also crucial. Never stack items on high shelves near the ceiling and avoid painting heads. You should also routinely clean them with a damp cloth to remove dust and grime buildup.

2. Keep Fire Extinguishers Accessible and Usable

Fire extinguishers are another example of valuable fire preparation devices. To facilitate easy retrieval, mount extinguishers in accessible areas throughout your building. You should also post visible signage indicating their location and ensure staff keep those spaces clear of obstructions.
Like your sprinkler system, portable suppression devices require routine inspections. During every evaluation, verify that the gauge is in the green and vital components, such as the nozzle, handle and pin, are intact and undamaged. Promptly replace units with a red gauge or compromised pieces.

3. Train Staff on Fire Suppression Techniques 

Knowing how to use an extinguisher is also important. To ensure your staff react appropriately, train personnel on the PASS protocol.
To engage the device, pull the pin. Then, aim the nozzle at the base of the flames. Squeeze the handle and employ a sweeping motion to smother the inferno.

Although you can minimize the risk, no commercial facility in Black Mountain,NC, is immune from the threat of a potential inferno. Completing proactive fire preparation steps can, however, facilitate a prompt response, which may reduce the extent of fire damage.