What our Customers say...


From small to significant amounts of damage, the professionals at SERVPRO of Asheville East have you covered. They have years of experience and have built an excellent reputation for their outstanding work. Why would you chance it by using anyone else? Great job SERVPRO!

All that I can say is thank heaven for you and your company. You made my mold damage disappear. Now we can live without the fear of getting sick from just being in our home. For my kid’s health, I am so grateful to you and your employees. Thanks, SERVPRO of Asheville East.

Great job SERVPRO of Asheville East. Addressed all of my concerns, worked throughout the night to pump the water out of my basement and left my home looking fantastic.

The fire was a tragedy, but you made it bearable when you did great work for us. Truly we highly appreciate all you did for us. We highly recommend SERVPRO of Asheville East.

I wanted to let you know how much the hard work of all those who moved us, numerous times, was appreciated. Your Contents Manager, Jennifer is a walking spreadsheet of information. Whenever I needed anything retrieved from storage she knew exactly what box it was in. Her recollection amazed me. She always got back in touch with me and always had things that I requested waiting for me to pick up. All of the packers and the movers were so very helpful and kind--Thank you

Thank you for the fine job your company did restoring my house in Black Mountain when we suffered water damage from a leaking roof. From first contact the cherry welcome of your phone receptionist, to final clean up. I was assured that my crisis was under control. My Project Manager reassured me, kept me informed, and worked with me on scheduling the several contractors. Each contractor did quality work in a most professional and personal manner.

I have been meaning to let you know how much I appreciate all your efforts in finding someone to help out Ms. Hensley with her home repairs. We were able to get State Farm to renew the policy with the repairs that were made. You guys really went above and beyond and we really appreciate all the good work you do for us. It means so much to know that we can recommend you with full confidence, that the job will be taken care of, and that our customers will be treated well.

Wow, I just want to say that I continue to be blown away by the professionalism of your company, and the kindness and compassion of all your colleagues and owner. Your crew dropped off the Air Scrubber this morning. They were so empathetic to my current circumstances. It was so touching and appreciated. Thank you for your services.

On behalf of Nationwide Insurance, I would like to extend my deepest thanks for the actions of you and your team in regards to the fire loss of our policyholder. Your team demonstrated an outstanding commitment to honesty and integrity while cleaning out the debris from this loss. Upon finding valuable items in various locations of the house, your team presented them immediately to our insured, making sure that he had at least of few sentimental items that were not destroyed from the fire.

This past summer we experienced extensive water damage to our home and called SERVPRO of Asheville to assist us. Each employee we came into contact with in the following months acted professionally and responsibly toward our property and us. What a positive experience it was for us in a very difficult situation. Please thank all of the SERVPRO employees who assisted us.

This company is excellent. Your technician thoroughly assessed our water damage and gave us a tailored remediation plan to get our home back in order.

In January 2014, we had severe freezing temperatures in Asheville, NC and, as a result had some water pipes rupture over our garage. Before we discovered the break, seeping water had saturated the insulation and extensively damaged the garage ceiling and walls.

Our insurer (USAA) referred us to SERVPRO to repair the damage. Our experience with SERVPRO was outstanding in every respect. Their Project Manager was super. She managed a turnkey restoration for us, from start to finish.

I wish I never had to deal with that fire in the first place – worst experience of my life. However, your company helped get our lives back to normal with their professional and friendly fire damage repair services.

When our HVAC unit flooded into our home, we were shocked. Luckily we called this company and they not only helped us clean up our home but showed us how to keep up maintenance on our HVAC system.